Job Description

Customer Care Manager – Modular Solutions

Knowsley HQ | £30k - £45k DOE |  36.5 hrs/week |  28 days holiday

Hybrid working is available after onboarding

We’re working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley.

This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions — including modular construction, container conversions, and steel fabrication. You’ll act as the central point between clients and internal teams, delivering service that’s as high-quality as the company’s product offering.

Plenty of scope for career progression here – this is a growing business with a strong reputation, and they’re investing in people for the long term.

The Role

• Manage and grow relationships with key customers

• Handle day-to-day support and service using HubSpot CRM

• Collaborate with sales and technical teams to resolve enquiries and build opportunities

• Support new customers with onboarding and account setup

• Help shape the customer care experience across the group

• Feed insights and feedback into wider business improvements

About You

• Background in customer service or sales

• Confident communicator with great organisational skills

• Comfortable using CRM systems (HubSpot ideal) and Microsoft Office

• Proactive and curious — someone who wants to improve things, not just maintain them

• Open to learning and growing as the business scales

Why Apply?

• Join a UK leader in modular, container and fabrication solutions
  

• Be part of building the customer care department along with the commercial director

• Friendly, forward-thinking team culture

• Real opportunity to progress as the business grows

• Flexible hybrid working after onboarding