Operations Manager(GDPR,AWS,Cloud,Lean/Agilemodern monitoring and log tools)

Description:
· Coordinate 3rd line support and ensure communication with customers and that problems are solved swiftly

· Ensure Quality of Service of the Accentra product is meeting customer expectations and SLA requirements

· Work closely with Divisional partners and stake holders to ensure the complete product delivery is excellent in all respects

· Continuously improve the delivery of the Accentra product by driving continuous delivery principles

· Champion DevOps principles and way of working in the team

· Ensure the Accentra product has an appropriate level of security in place and that customer data is properly managed and secure at all times

Ensure the Accentra product is compliant to GDPR and other relevant legislationsRequirements:
· Minimum 10 years of relevant working experience

· Comprehensive experience from DevOps and Continuous Delivery

· Comprehensive experience in data protection and security

· Experience from working in Lean/Agile environments

· Experience from working in industries with high data security and integrity requirements

· Experience from working with AWS or other Cloud service providers

· Experience in working in multi-site and multi-cultural environments

· Knowledge in Deployment automation and container tools

Knowledge in modern monitoring and log tools such as Graphite/Graphana, ELK stack, Elastic Search or Graylog