Job Description

Manage programmed works and retrofit programs for the Client's housing, communal, and environmental areas within budget constraints. Use data analysis for informed decision-making, fostering strong tenant relationships and aligning with the Client's objectives.

Key Responsibilities:

• Asset Management: Establish efficient asset management system based on customer knowledge and demand. Ensure realistic services provision and asset protection through proactive management.
• Data-Driven Decisions: Utilise data analysis for performance management and innovation in service planning.
• Contractor Coordination: Appoint and manage contractors to meet service aims and ensure value for money.
• Policy Development: Contribute to effective policy development for service delivery.
• Budget Control: Control budgets and manage potential risks, delivering programs within set budgets and timeframes.
• Performance Monitoring: Monitor performance and recommend changes as necessary.
• Legislative Compliance: Communicate legislative changes affecting operations and draft reports for communication.
• Information Systems Management: Ensure comprehensive and robust information systems for effective management.
• Team Leadership: Lead Works Surveyors, Asset Support Officers, and other team members effectively.

Essential Criteria:

• Degree or Equivalent: A degree or equivalent in a recognized relevant discipline (e.g., surveying, construction, housing, maintenance) or substantial proven equivalent expertise. (E) 
• Experience in Asset Management: Minimum of 5 years' experience in successful asset management and knowledge of housing retrofit programs, including grant funding processes. (E) 
• Project and Budget Management: Experience in substantial project and budget management with a proven track record of successfully delivering significant capital investment programs of work. (E) 
• Contract Management: Proven experience in preparing, procuring, and managing contracts and contractors. (E) 
• Performance Management: Proven experience in performance management and service improvement, including the ability to analyse and identify key performance measures and gather data to evidence these. (E) 
• IT Skills: IT experience in relevant programs (e.g., Word, Excel, Access, PowerPoint, etc.) and using appropriate systems to deliver operational outcomes. (E) 
• Resident Involvement: Experience of, and commitment to, resident involvement in setting priorities and delivering services. (E) 
• Understanding of Housing Teams: Demonstrable understanding of the links between Planned Works/Reactive Repairs Team and other housing teams and their importance in delivering a 'joined-up' service meeting customer demand and corporate objectives. (E) 
• Legislative Knowledge: Sound and current knowledge of current legislation relating to housing repairs/programmed works service, including Health & Safety regulations. (E) 
• Risk Management: Knowledge of Risk Management systems. (E)

Desirable Criteria:

• Professional Membership: Membership of the Chartered Institute of Housing, RICS, or CIOB. (D) 

Special Requirements & Skills:

• Positive Attitude: A positive and flexible 'can do' attitude. (E) 
• Resilience: High level of personal resilience to support a change in working practices and recalibration of relationships with challenging tenants. (E) 
• Travel Requirement: Must be prepared to travel to various sites and other venues and potentially attend meetings outside of normal office hours. (E)