Job Description

Our Client's project supports individuals who have experienced street homelessness, providing a safe, caring environment with 24-hour support. They help customers stabilise, assess their needs, and plan their steps toward permanent housing.

Key Responsibilities:

• Customer Assistance: Provide support and assistance to customers during the night, ensuring their safety and well-being.
• Security Monitoring: Maintain the security of the accommodation premises, conducting regular patrols and monitoring CCTV.
• Crisis Management: Respond promptly to emergencies and urgent situations, providing immediate assistance and support.
• Health and Safety: Ensure compliance with health and safety protocols, reporting any issues or incidents.
• Record Keeping: Maintain detailed logs of nightly activities, incidents, and customer interactions.
• Environment Maintenance: Ensure common areas are clean and orderly, and address any maintenance issues.
• Customer Engagement: Build positive relationships with customers, offering a friendly and supportive presence.

Qualifications and Experience:

• Experience: Previous experience in a similar role or in a customer-facing position, preferably with vulnerable populations.
• Skills: Strong communication, problem-solving, and conflict resolution skills.
• Attributes: Reliable, compassionate, and able to remain calm under pressure.
• Requirements: Ability to work night shifts, including weekends and holidays.

Working Conditions:

• Hours: Full-time, night shifts.
• Environment: On-site at accommodation units