Job Description

Our Client's project supports individuals who have experienced street homelessness, providing a safe, caring environment with 24-hour support. They help customers stabilise, assess their needs, and plan their steps toward permanent housing.

Key Responsibilities:

• Property Management: Oversee the day-to-day management of temporary accommodation units, ensuring they are safe, clean, and well-maintained.
• Customer Interaction: Assist customers with their housing needs, including move-ins, move-outs, and tenancy management.
• Maintenance Coordination: Coordinate repairs and maintenance with contractors and ensure timely resolution of issues.
• Health and Safety: Ensure compliance with health and safety regulations and conduct regular inspections.
• Record Keeping: Maintain accurate records of property management activities and customer interactions.
• Crisis Response: Address emergencies and urgent issues promptly and effectively.
• Community Liaison: Work with local agencies and service providers to support customers’ needs.
• Team Collaboration: Collaborate with support staff to provide comprehensive care to customers.

Qualifications and Experience:

• Experience: Minimum 2 years in housing management or a related field, preferably with vulnerable populations.
• Education: Relevant qualification in housing management, social work, or a related field is desirable.
• Knowledge: Understanding of issues related to homelessness, addiction, and mental health.
• Skills: Excellent organisational, communication, and problem-solving skills.
• Attributes: Detail-oriented, compassionate, and able to handle stressful situations.

Working Conditions:

• Hours: Full-time, with some evening and weekend work required.
• Environment: Office-based with regular on-site visits to accommodation units.