Job Description

Our clients project supports individuals who have experienced street homelessness, providing a safe, caring environment with 24-hour support. They help customers stabilise, assess their needs, and plan their steps toward permanent housing.

Key Responsibilities:

• Customer Support: Provide personalised support to help customers stabilize.
• Needs Assessment: Conduct assessments to understand each customer's situation.
• Care Planning: Develop and implement tailored care plans.
• Crisis Management: Respond to crises to ensure customer safety.
• Advocacy: Assist customers in accessing necessary services.
• Documentation: Maintain accurate records of customer interactions and progress.
• Community Engagement: Build relationships with local agencies and resources.
• Team Collaboration: Work closely with colleagues for coordinated care.

Qualifications and Experience:

• Experience: Minimum 2 years in a similar role, preferably with homeless populations.
• Education: Relevant qualification in social work, psychology, or a related field is desirable.
• Knowledge: Understanding of homelessness, addiction, and mental health issues.
• Skills: Excellent communication, problem-solving, and organizational skills.
• Attributes: Compassionate, non-judgmental, and dedicated to helping vulnerable individuals.

Working Conditions:

• Hours: Full-time, with some evening and weekend work required.
• Environment: Office-based with regular visits to accommodation units.