We are currently partnering with a leading Irish provider of end-to-end logistics, warehousing and in-market services to recruit a Service Delivery Manager for their Kilkenny operation.
This is a strategic leadership role offering the opportunity to transform a high-performing site into a future-ready logistics hub. You will play a critical role in driving operational excellence, enabling commercial growth and delivering long-term site evolution aligned to ambitious business goals.
About the Opportunity
This organisation is recognised as a market leader in integrated logistics solutions, supporting well-known brands across multiple sectors. With a strong focus on people, innovation and service excellence, they offer a fast-paced, inclusive and rewarding environment where individuals are empowered to make a real impact.
The Role
As Service Delivery Manager, you will lead the strategic redesign and evolution of the site, ensuring it is optimised for future growth, efficiency and scalability. You will drive improvements across warehouse operations, transport planning and overall service delivery, while aligning local performance with wider network standards.
Key Responsibilities
Strategic Evolution & Redesign
- Lead the redesign of site processes, including warehouse flow and transport optimisation
- Develop and implement long-term capacity and scalability plans
- Ensure alignment with broader operational standards across the network
Commercial Growth & Client Strategy
- Partner with commercial teams to identify and develop new business opportunities
- Design operational solutions to support high-value client onboarding
- Identify and resolve root causes of service issues impacting performance and growth
- Drive a shift towards efficiency-led, sustainable operations
Operational Excellence
- Implement Lean methodologies to enhance efficiency and reduce waste
- Strengthen compliance across HPRA, food safety, transport and EHS standards
- Introduce robust, system-driven controls to improve governance
- Develop KPIs to measure site performance, scalability and commercial impact
Leadership & Change Management
- Lead cultural transformation towards a modern, strategic logistics environment
- Coach and develop a high-performing leadership team
- Enable site managers to operate effectively with autonomy and accountability
- Foster a positive, values-led workplace culture
About You
We are seeking an experienced logistics leader with a strong strategic mindset and a passion for operational excellence.
Key requirements:
- Proven experience in senior logistics leadership, warehousing, transport or operational transformation
- Strong expertise in warehouse flow optimisation and transport planning
- Ability to translate business strategy into actionable site-level plans
- Track record in cost control, efficiency improvement and performance optimisation
- Strong commercial awareness and understanding of cost-to-serve and margin impact
- Experience leading change and transformation initiatives
- Analytical mindset with the ability to identify and implement improvements
- Transport Manager CPC (or equivalent) highly desirable
What’s on Offer
- Opportunity to shape and lead a major site transformation
- A people-first organisation with strong values and inclusive culture
- Exposure to high-profile clients and growth projects
- Competitive salary and benefits package