Job Description

An opportunity has arisen for an experienced CRM professional to join the busy Marketing and Business Development department, for a highly regarded international firm. 

Key Responsibilities:

• Assist in the daily management and operations of the firm’s CRM database (InterAction) and e-Marketing platform (Vuture).
• Resolve user queries within the CRM mailbox, ensuring adherence to best practice for both the CRM database and e-Marketing.
• Work alongside the CRM Manager to create best practice guides and training materials for managing the CRM database, e-Marketing and related tools.
• Take a leading role in resolving Data Change Management (DCM) tickets.
• Collaborate with the CRM Manager to provide effective data management, including folder archiving and categorisation.
• Design and implement strategies to continuously improve upon the effectiveness of e-Marketing.
• Assist in the preparation of quarterly dashboards for CRM and e-Marketing reports.

Key Requirements:

• 3 years of relevant experience in a similar role within a large professional services organisation.
• Experience with InterAction and Vuture highly desirable.
• Proficient in desktop applications (MS Office: Word, Excel, Outlook, PowerPoint) and marketing tools (Vuture).
• Strong process orientation, with a high proficiency in data analysis and reporting, exceptional attention to detail, and advanced problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to take initiative and ensure work is consistently completed accurately and thoroughly.