Job Description

Customer Service & Web Assistant will be a self-motivated individual and creative thinker who has excellent people skills. You will be able to communicate effectively with all customers and be willing to learn and integrate yourself with all systems we use in the web team (Shopify, Freshdesk). You will receive full training for this role and will also be exposed to all aspects of a fashion business. Your role will not only be customer service, but you will also be assisting the web team with a range of tasks from sample management to marketing and merchandising, this could easily lead to creative input within the team. This is an excellent role for a young professional looking for their first role with large exposure across a business.

Customer Service & Web Assistant will:

- Run all customer service enquiries through Company Website (phone and email).

- Striving to resolve all customer queries or issues in a timely manner.

- Take responsibility for improving or maintaining our excellent trust pilot score through friendly and effective customer service.

- Be responsible for improving customer satisfaction across the business.

- Bring ideas to the table of improvements we could make on the Company Website to improve customer journey.

- Assist in site maintenance (e.g. Product loading and optimisation).

- Process all returns from Company Website and troubleshoot any issues.

- Assist in content creation including opportunity to be involved in campaign, ecommerce and lifestyle shoots.

- Involvement in all content going out to customers (e.g., social posts and emails).

- Assist the web team in organizing all the logistic surrounding Marketing & PR initiatives and events

Please note for this role we require no previous customer service system knowledge, you will be thoroughly trained and supported by the web team daily until confident!

Customer Service & Web Assistant will have:

- A keen interest in retail and fashion

- Excellent interpersonal and active listening skills

- Clear communication skills and a strong command of the English language

- Strong attention to detail

- Ability to work well in a team

- Multitasking skills and good organisational abilities

- Excel and Freshdesk experience preferred.

You will get:

- Independence and the change to manage your own projects.

- 22 days annual leave, plus bank holidays.

- Invitations to frequent PR parties and events hosted by the Company.

- Collaborative, energetic and fun working environment and team.

- Company Pension Scheme.

- Pizza Fridays!

- Unique access to all departments in the business to learn and develop alternative skills if any are of interest.

- Opportunity to grow and develop within this business, and an opportunity for an accelerated career path.