Job Description

Customer Order Processor in Newcastle-under-Lyme

Salary: £27,000 per annum
Job Type: Permanent, Full-Time
Working Pattern: Office-Based

Do you enjoy delivering excellent customer service and take pride in accurate, timely order processing? Appointments Personnel is recruiting for a Customer Order Processor in Newcastle-under-Lyme to join a friendly and fast-paced team within a busy commercial environment. This role would suit someone with experience in order processing and customer service, working closely with global customers primarily via email, who is organised, detail-focused and confident communicating with people at all levels.

The Role

As a Customer Order Processor, you'll play a key role in ensuring customer orders and enquiries are handled efficiently from start to finish. You'll work closely with internal teams and external customers to make sure orders are processed correctly, queries are resolved quickly, and communication remains clear and professional at all times. The majority of orders are dealt with via email due to working with global companies.

Key Responsibilities

• Process customer orders accurately and within agreed timeframes using internal systems.
• Respond to customer enquiries via phone and email in a timely and professional manner.
• Liaise with internal departments including Sales and customer services.
• Provide customers with updates on orders, deliveries, and any changes or delays.
• Ensure all documentation requests are completed accurately and efficiently.
• Take ownership of customer queries and ensure they are resolved effectively.
• Escalate complaints or complex issues to the appropriate manager when required.

Skills and Experience

To be successful in this Customer Order Processor role, you'll ideally have:

• Previous experience in order processing and customer service.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organisational skills with the ability to manage a busy workload.
• Confidence using Microsoft Office applications.
• A proactive, flexible and team-oriented approach.

Salary and Benefits

• £27,000 per annum.
• Permanent, full-time position.
• Supportive and collaborative team environment.
• Full training and ongoing development.
• A varied and engaging role within a busy customer-focused business.
• Exposure to multiple areas of the business, supporting long-term career development.

Working Hours and Location

• Monday to Friday, 7:30am–4pm or 8am–4:30pm.
• Full-time, office-based in Newcastle-under-Lyme.

How to Apply

If you're interested in this Customer Order Processor role in Newcastle-under-Lyme and feel you have the necessary skills and experience, we'd love to hear from you. Apply today with your up-to-date CV.