Job Description

We are looking for a highly organised and proactive Credit Control Administrator to join a busy Business Operations team within a growing organisation. This role is ideal for someone who enjoys working in a fast-paced office environment, communicating with clients, and ensuring outstanding balances are collected efficiently while maintaining excellent customer service.

You will play a key role in liaising with individuals and businesses to recover outstanding payments within agreed terms, while building strong relationships internally and externally to support effective cash collection processes.

A little bit about the role

Credit Control & Debt Recovery

• Liaise with a portfolio of debtors (individuals and companies) via telephone, email, and written communication to recover outstanding balances within agreed payment terms.

• Investigate and resolve payment queries while negotiating and agreeing suitable payment dates.

• Recognise early warning signs of financial distress that could affect payment timelines and escalate where necessary.

• Escalate accounts for legal recovery where appropriate and maintain awareness of cases throughout the legal process.

• Support the decision-making process for inactive accounts to minimise financial risk to the business.

Internal Collaboration

• Build and maintain strong relationships with Client Service Directors and colleagues across multiple departments.

• Liaise internally with operations teams and legal departments to resolve queries and progress outstanding accounts.

• Work collaboratively to agree appropriate approaches to minimise financial exposure and risk.

Administration & Reporting

• Organise and manage your own workload, including tasks that fall outside of the standard payment chase timetable.

• Complete administrative tasks including managing digital paperwork, spreadsheets, and account records.

• Ensure queries and customer communications are handled in a timely and professional manner.

• Support new team members by providing guidance and training on processes where required.

Essential:

• Strong communication skills, both written and verbal.

• High level of attention to detail and organisational ability.

• Ability to manage high volumes of work in a fast-paced environment.

• Confident using Microsoft Office applications including Excel, Outlook, and Word.

• Comfortable handling inbound and outbound telephone communication.

• Strong administrative experience within an office environment.

Desirable:

• Previous experience in credit control or debt recovery.

• Experience working within a professional services or similar office-based environment.

What’s in it for you?

• The opportunity to join a collaborative and supportive business operations team.

• A positive team culture focused on delivering excellent service to clients.

• A modern professional services environment with strong opportunities for development.

Credit Control Administrator | Stoke-on-Trent | Finance & Business Operations
This vacancy is being advertised on behalf of Appointments Personnel, who are acting as an Employment Agency.