Job Description

Night Concierge – Corporate Office – FoH

Lone worker

Shift pattern: 4 on, 4 off

Hours: 20:00–08:00

Primary Responsibilities

• Front Desk Operations
• Greet residents, guests, and visitors in a courteous and professional manner.
• Monitor and control access to the building—verify IDs and visitor permissions.
• Handle key/fob management and maintain accurate sign-in/out logs.
• Ensure accuracy on visitor management system

Security & Safety Monitoring

• Conduct regular patrols of the building/common areas (e.g. every 2–3 hours).
• Monitor and report any suspicious activity or incidents.
• Ensure doors, fire exits, and gates are secure throughout the shift.
• Act as the first point of contact in case of emergencies—liaise with emergency services if required.

Customer Service & Support

• Assist residents and colleagues with general enquiries or concerns.
• Handle parcel and post logging—record deliveries and notify residents.
• Log and escalate maintenance or facilities issues via the correct channels.

Administrative Tasks

• Complete a detailed handover report at the end of each shift.
• Keep incident and visitor and contractor logs updated and accurate.
• Carry out data entry or paperwork as directed by management.

Presentation & Cleanliness

• Ensure the reception area is clean, tidy, and welcoming at all times.
• Report any cleaning or maintenance requirements to the relevant teams.
• Change bins in reception and Café area.

Building Systems & Checks

• Monitor building systems (e.g. fire alarms, lifts, HVAC panels) and escalate faults.
• Conduct nightly checklist rounds—lighting, access points, noise complaints, etc.
• Test fire alarm panel weekly per schedule and ensure all emergency equipment is accessible.

Accepting Deliveries

• Receive and log parcels and post accurately.
• Ensure secure storage of items and keep the post room tidy and organised.
• Handle food and courier deliveries appropriately (e.g. inform residents, restrict access as needed).

Contractor/Weekend Works Management & Checks

• Confirm contractor visits are authorised (check with FM/helpdesk/management).
• Ensure valid work permits, job numbers, or RAMS are provided.
• Record contractor details in the logbook (name, company, time in/out, purpose).
• Check PPE compliance and provide emergency procedure briefing.
• Monitor contractors during their stay and inspect work areas after completion.
• Document all activity and flag any issues or follow-up needs.

Handover & Reporting

• Prepare and deliver a thorough shift handover to the day reception team or weekend concierge or management team.
• Highlight any issues, incidents, or resident feedback requiring follow-up.