Job Description

Job Title: Floor Manager within Commercial Services (Food & Beverage Operations)

Salary: £35,000/year

Job Type: Full-time

Benefits: Monday - Friday, public holidays off, Bank Holidays off, paid overtime

Join our dynamic team! We are seeking a highly motivated Floor Manager with a strong hotel background to oversee daily operations, ensuring a seamless guest experience.

Key Responsibilities:

• Deputise for the Assistant Food Services Manager when needed.
• Lead, supervise, and train the team for Club or Event Operations.
• Ensure compliance with COSSH regulations and HR procedures, including training and payroll.
• Handle financial auditing, banking, POS operations, stock control, and reconciliation.
• Assist in fire safety and building evacuation procedures.
• Support in achieving sales income and managing operational budgets.
• Deliver exceptional customer service, handling reservations, guest inquiries, and complaints.
• Maximise staff performance through training, motivation, and feedback.
• Ensure health & safety compliance.

Key Competencies:

• Customer-focused, detail-oriented, and proactive.
• Strong leadership, supervisory, and communication skills.
• Experience in staff recruitment, training, and rota planning.
• Proficiency in Microsoft and industry-recognized PMS systems.
• Excellent presentation and customer service skills.

Objectives:

• Assist in meeting business targets and ensuring operational procedures are followed.
• Provide managerial support to the front-of-house team.
• Handle customer inquiries, complaints, and administrative duties.
• Ensure health and safety procedures are followed

Person Specification:

• Proven leadership and supervisory experience.
• Strong communication skills (written and verbal).
• High standards of personal presentation and professionalism.