Position Summary

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Details

Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
Sells new service maintenance agreements and truck-based service & project work.
Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
Maintains regular communication with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers when performance or billing issues arise.
Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
Develops and executes customer account plans for key and target customers.
Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
Achieves annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
Partners with Service Supervision and Technicians for repair and replacement opportunities.
Maintains Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover mtgs.
Qualifications

Bachelor’s Degree in relevant field or equivalent training and experience, such as trade-level training or industry experience
2+ years of direct relevant experience
Strong knowledge of service policies, procedures and capabilities
Strong verbal and written communication, including presentation skills
Strong customer service skills and ability to develop customer relationships
Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
Solid negotiation skills
Strong collaboration skills internally and externally, with strong problem-solving abilities
Frequent travel to job sites within assigned region
Strong Microsoft Office skills, including Excel, Word and PowerPoint.
Solid knowledge of CRM