Job Description

Care Technical Manager  (Nokia TAS, SBC, CFX, MSS, ATCA MGW, One NDS, NT-HLR, cloud HSS, AAA, CBIS and CBAM)

We are looking for a Senior Care Technical Manager, with Nokia Experience, for a Local Operator

ONSITE work in Greece
START: ASAP ( 1st March)
1 year +

Scope.

Its a Care Technical Management service which is focused on the coordination and planification of technical maintenance tasks, that will be implemented by expert engineers,
Interface with customer and support to the stakeholder´s Care project in relevant technical areas of the Care Program.

Introduction

Primary Scope of the CTM
Responsible for Core Nokia products:
(Nokia TAS, SBC, CFX5000, MRF, Net Number Titan, Open MSS, ATCA MGW, CMG, One NDS, NT-HLR, HSS, cloud HSS, one EIR, one MNP, AAA, CLF, CBIS and CBAM)
for the networks planning, organizing and managing Care Services technical projects.

We expect the below Care Technical Management Activities

Scope and Objective

Proactively plans and performs advanced technical management of activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact and brings expertise to customer site on need basis.

Scope:

• Responsible to plan, organize, manage and report Care Services technical projects, Software Upgrades/updates, change deliveries, retrofits, acceptance tests, FOA installation activities and all other relevant Care service activities from Technical Management point of view.
• Responsible to ensure care technical processes are being followed and well documented in order to secure the network stability and performance.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactive delivery and technical project management practices during Launch Support, Upgrades and Care phases.
• Responsible for Controlling and optimizing services delivery performance
• Assists Case Handling Manager and Care Program Manager in Care service delivery by
    Establishing operating practices
    creating and updating Care Schedule (Technical point of view)
    Contribute in technical effort estimation
     Reviewing activities ongoing at Care Team
• Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations
• Spearheading CNS Care delivery, with strong E2E focus
• Act as a senior technical advisor at the customer interface, internally for problem resolution, taking into account project specific
• Continues alignment with customers’ departments
• Lead technical status/update meetings with the customer experts
• Support CaPM to manage technical aspects of SW roll-outs
• Liaises closely with customer’s technical management to ensure close relationship and responsiveness to customer needs
• Capability to keep high team spirit, assertiveness, stress resistant and able to function well in crisis situations.
• Preparation of the action plan for addressing the customer escalations on technical issues
• Participation in customer review meetings (ORM) for cases and planned care activities
• Ensuring technical quality and content of Resolve ticket and deliverables as per agreed SLA.
• Organizing network element access for remote connectivity, if RAS is implemented and operational. Secure all permissions needed for upgrade or any other technical activity execution
• Get the network topology, site specific data, IP Plan etc from the customer/circle teams at the time of NI to Care handover and regular updates thereon
• Co-ordination for SW verification and testing of pilot CDs/releases
• Customer First Oriented

Location of Services
All work should be performed locally in Greece and only some time remotely.

Work is to be performed during regular business hours of the location where the Services and / or deliverables are to be provided.

Contract 1 year +