Job Description

E2E STP troubleshooter – ( SS7, SIGTRAN / MTP level 2 M2UA and M2PA, MTP level 3 M3UA / SCCP)

a. Owns the list of all issues found during E2E STP and migration tests.
b. Retrieves and investigates E2E traces on all SS7 interfaces. Collaborates with customer to perform OJT and ramp-up their knowledge in SS7 on Cloud products.
c. Identifies the product causing the issue and the detail of the call flow failure (wrong parameter, repeated message, wrong sequence, wrong answer, …)
d. Collaborates with product owners to make sure they understand and acknowledge the failure (product owner can be Nokia VNF owner, UE vendor, 3rd-party VNFs, fALU Core, NetNumber STP…)
e. Writes tickets to product owners / towards support or R&D if required
f. Follows-up with product owners /support / R&D the resolution of the issues
g. Participates remotely to tests and should be able to reproduce issues / to re-test after failures are fixed / to perform regression tests. Collaborates with customer for those tests as well.

Profile : Very autonomous to connect to customer network to check/modify configuration, investigate/retrieve traces
Should have deep SS7 protocol knowledge (also SIGTRAN / MTP level 2 M2UA and M2PA, MTP level 3 M3UA / SCCP) + STP architecture
Quick learner, autonomous, efficient
Should be able to provide issues summary at different levels (management/customer/technical audience)
Should speak perfect English