Radio Network Optimization-Ticket case handling for maintaining SLA-Based in Denmark
Posted on by CV Parser
- Copenhagen
- € - €
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Job Description
Radio Network Optimization-Ticket case handling for maintaining SLA-Based in Denmark
Responsibilities:
• Handle and analyze trouble tickets within the SLA, perform change requests
• Customer complain Fault handling and corrective actions
• Verifying and implementing configuration changes related with Customer experience .
• Service support for Problem and Incident Management
• Other ad-hoc tasks as requested by the manager
Requirements:
• More than 3 year experience within Huawei Radio Network Optimization
• Strong knowledge of Tickets case handling for 2G 3G and LTE maintaining SLA
• European Union or NATO member citizenship, for later Security Clearance application
• Able to communicate fluently in English
• Technical University degree in Computer science or Telecommunication or similar
Personal Characteristics:
• Able to work independently, self-driven, highly motivated, service minded and seeking to improve and expand own technical skills
• Be able to prioritize tasks and result oriented
• Excellent team spirit
• Good communication skills and knowledge sharing willingness
• Capable to work in an international environment, with a proactive and committed attitude towards all the network related issues
As second line support in the Network Operation Center, you will be a key player in ensuring the good availability and performance of the network. As a technical referent, you will provide technical support to the others departments as well.