Job Description

Automotive Technical Advisor

Uxbridge
£40,000 per annum
Hybrid – 3 days office, 2 days WFH

Ready to step off the tools—but not away from the industry you know best?

If you’re an experienced automotive technician with strong diagnostic skills and OEM experience, and you’re looking to move into an office-based role, this could be the ideal next step. This opportunity allows you to use your technical expertise in a more strategic, less physically demanding environment while continuing to develop your career.

We’re working with a highly respected company in the Uxbridge area that is expanding its Technical Support Team. They are looking for someone with hands-on experience, excellent diagnostic ability, and the confidence to support both customers and installers.

Key responsibilities include:

• Diagnosing and resolving technical issues, identifying root causes, and providing effective solutions
• Managing cases through to resolution within agreed SLAs using Salesforce
• Supporting internal and external stakeholders across varying technical levels
• Handling inbound and outbound calls while maintaining accurate case records
• Building and maintaining strong professional relationships with customers and partners
• Contributing to continuous improvement in customer experience and installation standards

About You

• Proven background in automotive diagnostics or technical support, ideally within an OEM environment
• Experience working with OEM systems, standards, or processes is essential
• Strong communication skills, both written and verbal
• Highly organised with a proactive, “can-do” attitude
• Able to work under pressure and meet tight deadlines
• Adaptable and comfortable in a fast-paced environment
• Strong problem-solving skills in a technical setting

Why Apply?

• Transition off the tools into a long-term, sustainable career path
• Remain within the automotive industry, using your expertise in a different way
• Hybrid working model offering better work-life balance
• Join a supportive, forward-thinking team environment
• Opportunity for ongoing development within a growing business

If you’re ready to take the next step in your automotive career and move into a role where your knowledge is valued in a new way, we’d like to hear from you.

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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