Job Description

Internal Sales Adviser

Uxbridge

£30,000 to £32,000 + Bonus DOE

Company Overview

Our client is a small, family-run business with a strong reputation for quality and professionalism. Established over 20 years ago, the company has built a close-knit team and a supportive working environment where every employee’s contribution is valued.

Being family-owned, the business prides itself on a friendly, approachable culture, offering stability, personal development opportunities, and a genuine sense of community. The company is committed to creating an inclusive and diverse workplace and is an equal opportunity employer.

The Role

Reporting to the Head of Sales, the Internal Sales Adviser will focus on relationship management and account support. This is a soft selling role, where success is driven by understanding customer needs, providing appropriate solutions, and nurturing long-term customer relationships rather than aggressive sales techniques.

The role involves order processing, managing accounts, maintaining customer relationships, and proactive outbound contact to support repeat business and customer satisfaction.

Key Responsibilities

• Conduct consultative assessments to recommend appropriate solutions for customers
• Build trusted, long-term relationships with customers through a friendly, service-focused approach
• Manage customer accounts allocated by senior management
• Handle inbound enquiries via phone, email, WhatsApp, and live chat
• Make regular outbound calls to existing and prospective customers to maintain relationships and identify opportunities
• Encourage repeat business through upselling and cross-selling in a non-aggressive, solution-led manner
• Process sales orders accurately and efficiently
• Create and issue invoices
• Take credit card payments over the phone
• Follow up on quotations and sample requests
• Maintain accurate customer and sales records
• Keep customers informed of relevant products and services
• Support mailshots and customer communications campaigns
• Work towards weekly and monthly targets focused on customer retention and revenue growth
• Contribute to account rejuvenation and long-term business development
• Make minor operational decisions independently where required

Candidate Profile

Essential Skills & Attributes

• Strong commercial awareness with a consultative mindset
• Excellent communication and relationship-building skills
• Comfortable working independently in a structured office environment
• Organised, methodical, and detail-focused
• Calm, professional approach to sales and customer interaction
• Good numeracy and literacy skills
• Team-oriented, reliable, and committed

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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