Job Description

2nd Line Desktop Support Engineer
£30,000 + On-call Allowance
Brentford (On-site)

Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds.

This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites.

What you’ll be doing:

• Resolving 2nd line support queries across desktop, network and mobile environments
• Building laptops/PCs using tools such as Intune Autopilot or SCCM
• Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams
• Troubleshooting remote access (VPN) and mobile device issues (iPhone)
• Updating the Asset Management system and maintaining documentation
• Liaising with global teams and external vendors to resolve issues

You’ll need:

• Proven experience in a 2nd Line Desktop Support Engineer role
• Excellent troubleshooting and ticket resolution skills
• Experience with Windows 11, O365, Intune/SCCM, Active Directory
• Knowledge of AV/Telephony/MDM support in a corporate environment
• Strong communication skills and a calm, methodical approach

Why apply?

• Great team culture in a secure and well-managed environment
• Opportunity to support global users and contribute to IT improvements
• Paid on-call rota (1 week in 4), plus structured weekday shifts (10:00–18:30)
• Immediate start available for the successful applicant

What You Need to Do Now:

If you're interested in this 2nd Line Desktop Support Engineer role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

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