Job Description

Customer Solutions Advisor (Technical)
Location: Uxbridge
Salary: £29,000–£31,000 per annum DOE
Type: Permanent

Do you have a passion for helping customers, coupled with a knack for solving technical issues?

Join a global leader as a Technical Customer Service Advisor, where you’ll provide top-notch support to business clients, ensuring minimal downtime for their equipment.

About the Role: As a Technical Customer Service Advisor you will be the first point of contact for customers experiencing issues. Using your excellent communication and problem-solving skills, you’ll aim to resolve problems over the phone or via remote access, minimising the need for on-site engineer visits.

Key Responsibilities:

• Handling inbound and outbound calls to address breakdowns and technical queries.
• Logging detailed notes for service calls requiring engineer attendance.
• Creating service reports for resolved issues and sharing clear updates with customers.
• Proactively monitoring remote access reports to identify and address potential issues.
• Using remote access tools to log in to customer equipment and troubleshoot.
• Advising customers on cleaning, maintenance, and basic adjustments to equipment.
• Collaborating closely with the Scheduling Team to prioritise and progress service calls.
• Assisting the Service Desk Admin Team with technical queries.
• Preparing estimates for service and other ad hoc work.
• Escalating complex issues to managers when necessary.

What We’re Looking For:

• Strong technical knowledge and an understanding of technical processes.
• Experience providing technical support to business customers.
• A customer-focused mindset, with excellent verbal and written communication skills.
• Proactive and flexible, with strong organisational and problem-solving abilities.
• Familiarity with SAP and Excel (advantageous but not essential).
• Passionate about delivering excellent customer service.

Why Join?

• Competitive salary of £29,000–£31,000 DOE.
• 25 days holiday plus bank holidays.
• Annual salary reviews and performance-related bonuses.
• Private healthcare coverage.
• Competitive company pension contributions.
• On-site parking facilities.

What You Need to Do Now:

If this sounds like the perfect opportunity for you, apply today! If not quite right but you know someone who fits the bill, remember our refer-a-friend scheme – you could earn a £100 voucher!

If you're interested in this role, please submit your CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume your application has been unsuccessful.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.

We take your personal data seriously. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.

Keywords for this role may include: Customer Support Technician, Customer Service Engineer, Technical Customer Support Specialist, Service Desk Advisor, Customer Support Advisor, Technical Helpdesk, Uxbridge Jobs, Service Coordinator, Technical Support Specialist, Remote Access Troubleshooting