Job Description

A fantastic role has become available for a Customer Service Supervisor to join a very well established business in the local area. They are really keen to meet with any customer service superstars who have previous experience in managing a team and are looking for a new challenge. This is a very varied role where no two days will be the same, and would suit a candidate who is looking for a role that requires a very hands on approach!

What’s in it for you?

• Generous bonus scheme
• Free onsite parking
• Pension
• Life assurance
• Staff discount

Role responsibilities:

• Full management of assigned team including; coaching and training, appraisal reviews and 121’s on performance
• Assisting HR with recruitment
• Creating call plans with team members
• Drive team engagement and ensure customers are always receiving the highest quality of service
• Ensuring compliance throughout the team
• Handle customer escalations to resolve queries and complaints
• Working with colleagues across all departments to drive continuous improvement

Candidate profile:

• Previous experience in managing a team - Ability to hit the ground running
• Good communication skills
• Experience of Microsoft Dynamics
• Minimum Intermediate level of excel
• Competent presentation skills

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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