Job Description

Customer Service Executive
Location: Southall
Salary: £25,300 per annum (+ up to £6,000 commission annually, paid quarterly)
Hours: Full Time
Type: Permanent

Are you passionate about delivering exceptional customer experiences and looking for a dynamic, rewarding role?

We are thrilled to be recruiting a Customer Engagement Representative on behalf of our client, a vibrant and fast-paced business in Southall. This is an excellent opportunity for someone with a background in customer service or account management who thrives on building strong customer relationships and ensuring seamless operations.

Overall Purpose of the Role:
To oversee the customer journey within a designated geographical area, ensuring an exceptional experience across all business channels.

What You’ll Do:

• Manage customer interactions
• Make outbound calls according to the daily call plan
• Handle inbound calls and take appropriate actions
• Support customer orders via various channels
• Ensure customer details are accurately logged and maintained
• Process order amendments and add-ons for phone and web orders
• Collaborate with the sales team to generate leads
• Reactivate lapsed accounts
• Update customers on new products and product developments
• Provide ongoing support to webshop customers
• Address and resolve any issues customers may have through case management
• Work with the sales team and accounts receivable to ensure no outstanding debts
• Raise and manage issues through case management, involving relevant departments as needed
• Escalate issues to the appropriate account manager if further support is required

Ideal Candidate Profile:

• Organised and efficient
• Ability to start quickly and effectively
• Experience in foodservice and retail
• Excellent communication skills
• Results-oriented and target-driven
• Determined and tenacious
• Outstanding customer service skills
• Proactive and committed

Additional Benefits Include:

• Free On-site Parking
• Company Pension
• Life Assurance
• Referral Scheme with a monetary bonus for successful candidate referrals
• Employee Assistance Programme
• 50% Staff Discount on products
• 25 Days Annual Leave, plus Bank Holidays (pro rata based on start date)
• Outstanding bonus scheme where you could earn up to an additional £6,000 annually

Why You’ll Love Working Here:
Join a fun, friendly, and supportive team where your efforts are recognised and rewarded. Our client believes in fostering a positive work environment where you can grow and thrive. With full training provided, you’ll have the support you need to succeed. Plus, the fantastic bonus scheme means you could significantly boost your earnings.

What You Need to Do Now:

If you're interested in this exciting opportunity, please apply and forward an up-to-date copy of your CV. Due to the high volume of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

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Keywords: Customer Engagement, Customer Service, Sales Support, Retail, Foodservice, Southall, Customer Representative, Administrative Support, Target-Driven Jobs