Job Description

Do you have experience in office based customer service?

Have you worked within an SLA driven environment?

We have an exciting opportunity for a Customer Service Executive to join a reputable company based in Uxbridge. Our client is seeking an assertive and proactive individual to sit within their Customer Service Team and assist with the service desk as well as Sub Contractor process management.

Role responsibilities:

• Answering telephone calls promptly and professionally.
• Ensuring that fault details are clearly and correctly defined on each call.
• Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk.
• Preparing and sending quotations to clients for parts and labour
• Daily Reports for selected clients with updates of each of their open calls
• Arranging customer collections
• Work closely with all internal teams to achieve total customer satisfaction
• Supporting other team members to co-ordinate external sub-contractor processes and relationships
• Negotiation with Sub-Contractors to obtain quotes and service client requirements within

Candidate requirements:

• Previous experience of Sub-Contractor liaison
• Experience of working within an SLA driven environment
• Previous telephone-based Customer Service experience
• T. Hardware knowledge preferable
• Demonstrate Intermediate MS Office skills.
• Excellent communication skills

--

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.