Job Description

A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills.

Are you a technical whizz and savvy with fixing electrical equipment?

If so, this is an opportunity you don’t want to miss!!

What’s in it for you?

• 25 days holiday + Bank holidays
• Annual salary reviews
• Performance related bonus
• Competitive company pension contribution
• Parking on site
• Private healthcare

Role responsibilities:

• Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
• Add clear notes on calls which are progressed for attendance
• Create service reports with a clear description once a call has been cleared over the phone
• Proactively Review remote access reports for faults on equipment likely to cause a breakdown
• Use Remote access software to log on to customers equipment
• Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
• Highlight any potential escalations to the relevant Managers

Candidate profile:

• Previous experience in a technical support role
• Passionate about providing excellent Customer Service
• Excellent telephone manner and good verbal and written communication skills
• Knowledge of SAP and Excel useful but not essential

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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