Customer Service Coordinator

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Job Description

Brilliant opportunity for someone who is passionate about 5* customer service and loves to be busy!

I have an amazing role with a lovely local company that have come up due to progression within the team. They are looking for customer service superstars assist them with delivering a supreme service to their B2B client base.

If you have excellent communication skills and feel that organisation is one of your key strengths, this could be the perfect position for you.

What’s in it for you?

25 days holiday plus Bank Holidays
Free parking on site
Dress down Friday
Free pizza Fridays
Free breakfast provided
Shift working pattern of 08.30-17.00 /09.00-17.30/09.30-18.00

The role:

· Answering telephone calls promptly and professionally

· Logging all new incoming calls onto the in-house system

· Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly

· Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk

· Preparing and sending Quotations to clients for parts and labour

· Daily reports

Skills required for the role:

· Previous telephone based customer service experience

· Strong communication skills both

· Ability to multitask is essential

If you are interested in this position please apply or for further information call Uxbridge Employment Agency and ask to speak with Siobhan Joseph

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Job Information

Rate / Salary

£17264 - £35360

Sector

Customer Service & Call Centre