Job Description

I am currently recruiting for a 1^st Line Service Desk Analyst to join a fantastic team based in West Drayton. If you are tired of contract work and looking for a role that will offer you real stability, then this is the perfect role for you. This is truly a brilliant company to work for, they are very close knit with a professional yet laid back working environment, offering masses of progression for career hungry employees. If you have some 1^st Line experience and you’re looking for a new challenge, this could be the perfect role for you.

What’s in it for you?

• Free parking on site
• Dress down Friday
• Free pizza Fridays
• Free breakfast provided

Working hours - Mon - Fri, 37.5 hours (including Bank Holidays) split over 3 shifts covering 07.00am – 18.00pm

Role responsibilities:

• To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal.
• To be proactive and "own" calls residing on the Service Desk
• Drive/manage calls to resolution within SLA
• Act as a first line escalation point (for immediate issues) and refer more complex issues
• Pro-actively resolve issues with service calls, escalating when required
• Ability to mentor and instil best practices in others in terms of ticket management and customer care.

Candidate profile –

• Excellent communicator both written and verbally
• Analytical Skills
• Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, AAD, Citrix & RDS
• Basic Hardware knowledge (HP platforms)
• Build knowledge of Bespoke Business Apps
• Wintel knowledge (Win 10, Windows Server 2008/16)
• Working knowledge of Google Apps and MS Office 365
• Knowledge of ITIL practices and processes

If you are interested in this position please apply or for further information call Uxbridge Employment Agency and ask to speak with Siobhan Joseph

We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

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