Job Description

Customer Service Advisor (Medical)
High Wycombe
£22k - £23k per annum

Our client, a fantastic and extremely busy medical company based in High Wycombe, is seeking a Customer Service professional to join their team. This is a busy and varied role where you will be responsible for managing a first-class experience and to assist their clients on both product information and the services provided.

Ideal applicants for this opportunity will have a track record in Customer Service and be able to demonstrate their ability to manage a high volume of telephone calls in a professional and courteous manner. You will need excellent communication skills (both written and on the phone), be able to demonstrate empathy over the phone and take responsibility for providing positive customer journeys;

Role responsibilities:

• Providing a first-class service to ensure clients remain happy to use the service
• Manage complaints
• Ensure new patients fully understand the services provided
• Keep in regular contact with your patients
• Actively promote products and services
• Work closely with the Health Care Professional to ensure everyone is kept up to date
• Take an active part in departmental meetings
• Action reports within the time scale set
• Keep the database clean and up to date

Person specifications

• Proven telephone based customer service background
• Experience of up-selling and cross selling products
• Have empathy towards patients with complex medical issues
• Be able to manage a high volume of calls
• Possess a persuasive skill set
• Excellent telephone manner and excellent written communication
• Ability to work under pressure and work to targets

What’s in it for me?

As well as working alongside a well team of professionals where training is provided to increase your knowledge within this respected industry; our client provides some great benefits including: Private Healthcare, Contributory Pension Scheme, Life Assurance, Free onsite parking, a subsidised onsite staff canteen and lots more!

Also, excitingly there is potential for hybrid working as after full training there will also be the opportunity to work remotely on an 80/20 split (80% office/20% home).

Successful candidates will have a proven track record in telephone-based Customer Service so if you can use your customer service experience to successfully assist clients in a supportive manner then please apply today for further information!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.