Job Description

TTM Healthcare are proud to partner with our client in the public sector to recruit for a temporary Clerical Officer within the Emergency Department in Kildare.

Location: Naas, Kildare
Position: Clerical Officer Grade III
Hours: Full-time, shift-based, 5/7 availability, including evenings, weekends and night shifts. Candidates must be flexible to work a rotating roster. (35 hours weekly)
Pay: €17.49–€27.06 per hour, depending on previous relevant verified public sector experience
Premium Rates: Premium rates apply for eligible unsociable hours, including night shifts.

Key Responsibilities

Provide general administrative and clerical support to ensure the smooth day-to-day running of the Emergency Department.

Carry out reception duties, handling enquiries and directing individuals to the appropriate department or staff member.

Register patients attending the Emergency Department and assist with admissions, transfers and discharges, ensuring all relevant information is recorded accurately.

Maintain and update electronic health records and patient documentation, ensuring accuracy and strict confidentiality.

Answer and direct telephone calls, respond to general enquiries and relay information to the appropriate clinical and administrative staff.

Liaise with medical, nursing and administrative staff to support the effective coordination of patient care.

Assist with bed allocation, patient transfers, appointments and follow-up arrangements as required.

Prepare, process and maintain departmental documentation, correspondence, reports and filing systems.

Manage administrative tasks, office supplies and other clerical duties as required.

Provide administrative and documentation support during busy periods and critical incidents within the Emergency Department.

Ensure patient information is handled in accordance with confidentiality requirements and relevant data protection policies.

Adapt to changing priorities and provide support to clinical staff to ensure the efficient running of the department.

Carry out other administrative and reception duties as required by the needs of the service.

Skills and Qualifications

Previous experience in a clerical or administrative role is desirable.

Previous reception or front-of-house experience would be advantageous.

Strong organisational skills with excellent attention to detail.

Effective written and verbal communication skills.

Professional and courteous approach when dealing with patients, relatives, visitors and colleagues.

Ability to manage multiple tasks, prioritise workloads and work effectively under pressure in a busy Emergency Department.

Understanding of the importance of patient confidentiality and data protection.

Ability to work independently and as part of a multidisciplinary team.

Flexibility and availability to work a 5/7 roster, including weekends, evenings and night shifts, is essential.

Previous public sector experience would be advantageous.

Duties may vary depending on the operational requirements of the Emergency Department.

Please apply with an updated CV at your earliest convenience.

INDBUS