Key Responsibilities

• Process and manage patient referrals received through Healthlink and other referral pathways.
• Schedule and coordinate appointments for community-based clinics.
• Maintain and update patient records on IPMS and other relevant systems.
• Liaise with consultants, clinicians, GPs, patients, and other healthcare professionals.
• Prepare, process, and distribute correspondence and clinic letters using T-Pro.
• Ensure patient files and records are accurate, up to date, and maintained in line with GDPR requirements.
• Manage clinic diaries, waiting lists, and appointment changes.
• Respond to telephone and email enquiries in a professional and timely manner.
• Provide administrative support to the Team and assist with general office duties as required.

Essential Criteria

• Previous administrative experience in a healthcare setting, such as a GP Practice, HSE service, private hospital, or healthcare clinic.
• Experience processing referrals and managing patient appointments.
• Experience using healthcare systems such as Healthlink, IPMS, or similar patient management systems.
• Experience using T-Pro or similar clinical correspondence systems.
• Proficiency in Microsoft Office, including Word, Outlook, Excel, and Teams.
• Excellent organisational, communication, and interpersonal skills.
• Strong attention to detail and ability to maintain confidentiality.
• Ability to work independently and as part of a multidisciplinary team.