Job Description

Key Responsibilities

• Provide professional front office reception and customer service support
• Act as a first point of contact for visitors, staff and telephone queries
• Provide general clerical and administrative support to the department
• Maintain and update reports, records, spreadsheets and databases accurately
• Support business support functions and day-to-day office operations
• Prepare documentation, correspondence and filing in line with procedures
• Schedule meetings and assist with diary coordination where required
• Take meeting minutes and distribute notes as appropriate
• Handle incoming emails, phone calls and administrative queries efficiently
• Ensure accuracy, confidentiality and attention to detail in all work completed
• Work collaboratively as part of a team to meet departmental requirements
• Undertake additional duties appropriate to the grade as required

Essential Criteria

• Previous experience in a clerical, administration, reception or customer service role
• Experience using Microsoft Office applications, particularly Word and Excel
• Exposure to minute taking and general administrative reporting
• Strong organisational skills with the ability to multitask effectively
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work effectively both independently and as part of a team
• Professional, flexible and customer-focused approach to work
• Ability to manage competing priorities in a busy office environment