Job Description

Key Duties & Responsibilities

• Act as first point of contact and manage reception duties

• Provide administrative support to the team and Service Manager

• Handle phone queries and provide information confidentially

• Organise travel, meetings, events, and maintain records/minutes

• Maintain accurate filing systems and process post

• Prepare reports, presentations, and documentation

• Support daily operations including opening/closing the hub

• Manage office supplies and equipment

• Assist with promotions, fundraising, and group administration

• Support financial processes (purchase orders, invoices, expenses, petty cash)

• Maintain and update social media, tracking engagement and targets

• Work collaboratively with staff to deliver youth-friendly content

• Follow organisational policies and support team activities

Essential Criteria

• 3 years’ admin experience in a front-facing role
  OR relevant degree with 2 years’ experience

Communication

• Strong verbal and written skills

• Experience dealing with the public, including young people

• Good interpersonal and teamwork skills

• Ability to communicate clearly and maintain confidentiality

Administration

• Strong organisation and attention to detail

• Proficient in MS Office, Office 365, Teams, Zoom, SharePoint

• Some experience with social media/marketing

• Ability to work accurately, meet deadlines, and maintain high standards
  
  
  Please apply with your updated CV at your earliest convenience.