Job Description

Job Purpose

To provide comprehensive secretarial and administrative support within a healthcare setting, ensuring accurate patient correspondence, efficient office operations, and a high standard of confidentiality and professionalism at all times.

Key Responsibilities

• Provide full secretarial and administrative support within a busy healthcare environment.
• Audio type patient correspondence, medical reports, and clinical documentation accurately and efficiently.
• Prepare, format, and issue letters and reports using appropriate medical terminology.
• Manage patient records in line with data protection and confidentiality requirements.
• Process and assist with private health insurance claims and billing procedures.
• Liaise with patients, healthcare professionals, and external agencies in a professional manner.
• Maintain organised filing systems (electronic and paper-based).
• Provide general office support including telephone management, appointment scheduling, and handling queries.
• Work independently using initiative while managing workload and meeting deadlines.

Essential Criteria

• A minimum of two years’ secretarial/administrative experience and/or a qualification in a recognised medical secretarial training course.
• Good knowledge and experience of using medical terminology.
• Dictaphone experience for patient correspondence and reports is essential.
• Excellent interpersonal, organisational, and computer skills.
• Self-motivated with the ability to work independently using own initiative.

Please apply with your updated CV if you meet the above requirements.