Job Description

Role Summary: To provide efficient clerical and reception support within a healthcare setting, ensuring the smooth day-to-day running of the service and delivering a professional, compassionate first point of contact for patients, service users, visitors, and healthcare staff.

Key Responsibilities

• Answer and direct phone calls professionally, including patient and clinical enquiries
• Greet patients and visitors, acting as the first point of contact within the healthcare facility
• Carry out general clerical duties such as filing, scanning, photocopying, and accurate data entry of patient information
• Handle incoming and outgoing mail, emails, and internal healthcare correspondence
• Maintain accurate patient records and update healthcare management systems in line with data protection and confidentiality requirements
• Provide administrative support to clinical and multidisciplinary teams

Essential Skills and Qualities

• Good verbal and written communication skills, particularly when dealing with patients and healthcare professionals.
• Basic IT skills (e.g. email, word processing, patient record systems)
• Organised with good time-management skills in a busy healthcare environment
• Friendly, professional, and reliable manner with a patient-centred approach
• Strong attention to detail, especially when handling confidential patient information
• Ability to work independently and as part of a multidisciplinary healthcare team is essential.