Job Description

Role Overview

 The role requires someone who works well as part of an established team, is comfortable taking direction, and is happy to share an equal workload within a structured environment.

Key Responsibilities

• Making and booking patient appointments accurately using the practice system
• Answering telephone queries in a professional and courteous manner
• Managing and amending appointment times on the system as required
• Responding to patient queries efficiently and appropriately
• Maintaining accurate patient records in line with practice procedures
• Using practice office systems effectively and consistently
• Supporting the wider administrative team as required
• Ensuring confidentiality and compliance with data protection requirements
• Using Microsoft Excel for administrative tasks as required

Essential Criteria

• Previous experience working within office systems in a practice or healthcare setting
• Excellent telephone manner and strong telephone etiquette
• Experience making and managing patient appointments
• Ability to listen carefully to patients and respond appropriately
• Proficient in Microsoft Excel
• Strong attention to detail and accuracy
• Ability to follow direction and work within established procedures
• Comfortable working as part of a team and sharing workload equally
• Professional, calm and patient-focused approach