Temporary
Posted on 23 October 25 by Leann Conway
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Key Responsibilities:
-Respond promptly to all home support referrals (e.g. HSE Tender, Section 39, Emergency Respite) within set timeframes.
-Coordinate with Home Care Workers to assess availability and schedule care packages accordingly.
-Ensure all client calls are covered and staff are informed of any rota changes.
-Verify calls accurately and report any non-compliance.
-Follow internal procedures for processing invoices, timesheets, and liaise with Finance to ensure accurate payments and billing.
-Provide administrative support (filing, photocopying, typing, staff communications).
-Cover reception duties, answer phone queries promptly, and assist team members.
-Manage daily post distribution.
-Maintain clear, timely communication with Home Care Workers.
-Create and update staff and client files in line with policies.
-Liaise regularly with HSE contacts to ensure effective coordination
-Assist with Home Care Worker interviews and induction processes.
Requirements:
-Leaving Cert (or equivalent) with further studies in Office Administration or IT.
-Minimum 2 years' experience in a busy office environment.
-Strong IT skills, including advanced MS Word and experience with IT systems.
-Experience in staff scheduling and resource planning.
-Proven ability to handle confidential information.
-Fluent in written and spoken English.