Job Description

Key Responsibilities

• Manage daily operations across functional areas including catering, portering, cleaning, hygiene, security, waste management, transport, and facilities.
• Oversee contracted service providers and ensure high standards of service delivery.
• Act as the main point of contact for site-based operational teams and ensure alignment across all sites.
• Induct, supervise, and manage administrative and support staff.
• Collaborate with HR on staffing, industrial relations, and performance matters.
• Promote a customer service ethos within all operational teams.
• Implement and monitor operational budgets and expenditure reporting.
• Collect and analyse data on service performance, staffing, and costs.
• Support KPI development and performance measurement.
• Develop and implement operational policies, procedures, and guidelines.
• Ensure compliance with national standards, safety legislation, and internal policies.
• Lead operational projects from planning through to execution.
• Support the COO in prioritising initiatives and allocating resources effectively.
• Provide backup and leadership support in the absence of the COO.

• 3–5 years’ experience in a similar operational role.
• Strong HR and administrative skills.
• Excellent written and verbal communication abilities.
• Financial and budget management experience.
• High IT proficiency (Word, Excel, Outlook, PowerPoint).
• Demonstrated leadership and team-building skills.
• Third-level qualification in Business, Health Services Management, or a related field.
• Experience in healthcare or public sector operations.
• Knowledge of procurement processes (e.g., eTenders).
• Familiarity with policy development, accreditation, and performance standards.
  Desirable