Job Description

Home Based IT Engineer  

Salary: £28,000 - £32,000

Location: Home Based (Client Site – Colchester, Essex)

Type: Permanent Position, 

UK Based Remote It Support Working From Home 2^nd Line Support Helpdesk

Are you a skilled IT professional with a knack for problem-solving and a passion for modern technologies?

Imagine the convenience of working from the comfort of your own home, while also having the chance to engage with clients face-to-face, providing top-tier technical support. This home-based 2nd Line IT Support position offers the flexibility to balance your professional and personal life seamlessly.

The role requires a proficient individual capable of delivering exceptional support across a range of modern technologies, including Azure, SharePoint, and Intune. Your expertise in networking and virtualisation will be crucial in diagnosing and resolving complex issues, ensuring clients' systems operate smoothly and efficiently.

As a vital member of the support team, your role extends beyond remote assistance; occasional travel to client sites will be necessary. Therefore, having your own transport is essential. The ideal candidate will be situated within an hour's commute from Colchester, Essex, to ensure prompt onsite support when required.

In return for your dedication and technical prowess, you will receive a competitive salary and benefits package. You will also be part of a forward-thinking organisation that values the contribution of each team member and supports professional growth and development.

To excel in this position, you should have a proven track record in a similar support role, demonstrating your ability to troubleshoot effectively and communicate complex solutions in an accessible manner. Your ability to work autonomously, coupled with a collaborative spirit when engaging with the wider team, will be key to your success.

Your Responsibilities will include:

• • To monitor and maintain network, hardware and software systems for an end client, based in Colchester, Essex.
  • To diagnose and resolve software and hardware calls/tickets.
  • To resolve escalated client tickets;
  • To accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Execute software installation and deployment to computing systems if
  • Assist with Active Directory
  • Contribute updates to technical documentation, procedures and process
  • Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration.
  • Provide occasional on site remediation.

Essential Experience & Skills:

• Previous 2^nd Line Support experience working within a Managed Service Provider, MSP.
• Proficiency and experience providing technical support for:
• Microsoft Azure, Active Directory, AD, Office365, Exchange Online, Sharepoint, Teams Intune, G-Suite, Microsoft Operating Systems, Windows Desktops/laptops, Windows Server; Win7/W10.
• Working knowledge and experience of virtualisation technologies, Hyper-V, VMware etc
• Competence in networks – TCP/IP, LAN, WAN, Firewalls, Switches, Routers, VPN, Wireless;

Personal Qualities:

• You must be confident working on your own from home;
• You need to be Organised, self motivated and conscientious;
• Confident Communicator; able to maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.
• Ability to provide reassurance and support to customers;
• Proven experience building excellent client
• Willing to update and adapt skills as required by the demands of the
• Able to work occasional weekends / out of hours an
• Believes in personal development and willing to continually
• Have a Clean driving license and access to your own vehicle.

PLEASE NOTE – SPONSORSHIP IS NOT AVAILABLE FOR THIS POSITION. ONLY SUITABLE APPLICANTS WITH UK RESIDENCY OR SETTLED STATUS WILL BE CONSIDERED.

Interested?

If this role aligns with your professional skills and personal aspirations, and you are ready to take on a challenging yet rewarding position within a dynamic environment, please submit your application. If you have got what we are looking for, we will be in touch to arrange an initial call to discuss further. Interviews are happening now, and this advert may close at any time.

We look forward to hearing from you.

Due to the exceptionally high volume of applications we receive, we regret that we may not be able to respond to each applicant individually. If you have not received a direct communication from us within 7 days, please understand that, on this occasion, your application has not been successful. We sincerely appreciate your interest in working with us and wish you the best of luck in your job search.