Job Description

Join Team Serco: Careers in Corporate Operations & ICT

Behind every essential public service Serco delivers is a team keeping the business running and connected. Want to be part of it?

Serco is one of the world's largest providers of public services, with over 50,000 people across 20+ countries delivering work in defence, transport, justice, immigration, health and citizen services. Our Corporate Operations & ICT teams are the engine room that makes all of it possible - from customer contact centres and control rooms to the IT systems underpinning hospitals, rail networks and government services.

Current opportunities across the UK include roles such as:

• IT Support Assistant - front-line technical support keeping colleagues and systems running smoothly
• Service Desk Agent - first point of contact for resolving IT issues quickly and professionally
• Cyber Security Engineer - help protect critical national infrastructure and public services
• Control Centre Operative - monitor and coordinate live operations in real time
• Customer Care Executive / Customer Contact Officer - deliver excellent service across our public-facing contracts
• Duty Officer - oversee day-to-day site or contract operations
• Progression Job Coach - support people into sustainable employment
• Head of Workforce Management - lead resourcing and scheduling strategy across major contracts
• Business Operations & Project roles - supporting the delivery of complex, large-scale government contracts

Why work with us:

• Meaningful work - supporting essential services that touch millions of lives
• Structured career progression, with over 1,100 internal training courses and funded qualifications
• Hybrid and flexible working available across many roles
• Health & wellbeing support: Employee Assistance Programme, Bupa HealthLine, virtual GP, wellbeing app
• ShareSave scheme - buy Serco shares at a discount
• Discounts across ~1,000 retailers, plus 30% off Serco-managed leisure centres
• A paid volunteering day each year to support a cause you care about

Can't see the right role today?

Add your CV to our Corporate Operations & ICT Talent Pool and we'll keep you in mind as new opportunities open up — no need to keep checking back.

Browse current vacancies and join the Talent Pool: https://careers.serco.com/gb/en/c/corporate-operations-and-ict-jobs