Job Description

Recruit4staff are representing a well-established waste management business in their search for a Field Complaints Handler to work in Birmingham.

Job Details:

• Pay: £29,000 per annum plus Company Car, Phone, Laptop/Tablet.
• Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability)
• Duration: Permanent
• Pension: Standard
• Benefits: 20 Days Paid Annual Leave (plus bank holidays), Company Car

Job Role: The Field Complaints Handler will be responsible for resolving customer complaints and queries efficiently while protecting the company’s commercial position. You will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The Field Complaints Handler role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas.

Essential Skills, Experience, or Qualifications:

• Previous experience within a similar position
• Strong negotiation, problem-solving, communication, and IT skills
• The ability to organise and prioritise workloads to meet deadlines
• Confidence within a customer-facing role
• Clean Full UK Driving Licence

Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas

Similar Job Titles: Field Complaints Handler, Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor

This Field Complaints Handler position offers a varied and autonomous role within a supportive and growing business.

If you are an experienced Field Complaints Handler looking to progress your career, please apply now.

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.