Senior Account Manager – Managed Services Provider
Location: Field Based / Hybrid around Leinster
Reports to: Head of Sales & Marketing
Job Type: Full-Time/Hybrid

We are seeking an experienced and driven Senior Account Manager to join a growing team at a leading Managed Services Provider in the South-East of Ireland. This role is responsible for managing a portfolio of key client accounts, driving revenue growth through upsell/cross-sell opportunities, ensuring customer satisfaction, and acting as the primary point of contact between clients and technical delivery teams.

The ideal candidate will have a strong background in ICT services and solutions, particularly in areas such as cybersecurity, cloud computing, VoIP, infrastructure management, and help desk services. You will play a critical role in maintaining strong client relationships and delivering value through strategic account planning and consultative selling.

Key Responsibilities:

• Serve as the primary relationship manager for a portfolio of key clients.

• Develop a deep understanding of clients’ business needs and align MSP offerings (e.g., managed security and services, cloud services, disaster recovery, general IT support, infrastructure) to meet their objectives.

• Drive account growth through strategic upselling and cross-selling of services and solutions.

• Identify and pursue sales leads, managing them through the sales cycle to secure new contracts.

• Prepare and deliver QBRs (Quarterly Business Reviews) and strategic IT roadmaps to key stakeholders.

• Collaborate with internal teams (e.g., engineering, helpdesk, finance) to ensure successful service delivery and issue resolution.

• Manage the renewal and expansion process for contracts and service agreements.

• Monitor customer satisfaction, proactively address issues, and ensure high levels of retention and loyalty.

• Stay current with industry trends and emerging technologies to provide innovative solutions and insights to clients.

• Meet or exceed assigned sales quotas and KPIs, including revenue growth and client retention metrics.

• Utilize internal systems to manage pipelines, forecast sales, and track activities.

Qualifications:

• 5+ years of experience in IT account management, preferably within a Managed Services Provider or IT consulting environment.

• Proven track record of building and growing strategic B2B client relationships.

• Strong knowledge of IT services, including but not limited to:

  • Managed IT & Helpdesk Support Services

  • Cybersecurity (firewalls, endpoint protection, SOC)

  • Cloud solutions (Azure, Microsoft 365)

  • Networking and infrastructure

  • Backup and disaster recovery

  • Teams Voice

• Exceptional communication, presentation, and negotiation skills.

• Comfortable engaging with C-level executives, technical stakeholders, and procurement teams.

• Experience working within SLA-driven environments.

• Strong organizational and time management skills; self-starter attitude.

• Proficiency in PSA/CRM and account planning tools (e.g., AutoTask).

Why Join The Team:

• Competitive salary + uncapped commission structure

• Career development in a growing MSP

• Car and fuel card provided

• Strong core value culture within the organization

• Head office in Kilkenny City

• Collaborative, fast-paced team environment

• Hybrid role with the option to work from home as appropriate

For additional information and a confidential discussion on this Senior Account Manager position and similar opportunities contact: Sarah 056-7786631 / 086 0444833 or Sarah@optimizerecruitment.ie

Sarah is available for a call between 9am and 5.30pm daily (outside of work hours calls / meetings can be arranged upon request). 

Please submit your CV via the link provided, in confidence.

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: OR-14425

www.optimizerecruitment.ie

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