Job Description

Front Office Supervisor
Location: Laois

Our client, a country house hotel is seeking to hire a front office supervisor, the purpose of this role isto ensure the smooth and efficient operation of the front office, delivering a warm, professional welcome and an excellent standard of guest service. This role combines hands-on reception duties with supervisory responsibilities, supporting the management team in leading the front office staff and ensuring high standards of presentation, efficiency, and guest satisfaction.

Key Responsibilities:

• Greet, check-in, and check-out guests in a professional, courteous manner.
• Handle reservations, cancellations, and amendments efficiently (via phone, email, or booking systems).
• Manage guest enquiries, complaints, and special requests with discretion and prompt resolution.
• Ensure front desk area is well-presented, welcoming, and organised at all times.
• Maintain accurate records of bookings, payments, and guest information.
• Oversee daily front office operations, ensuring adherence to hotel standards and procedures.
• Provide training, guidance, and support to reception team members.
• Assist in scheduling, rota management, and delegation of tasks.
• Monitor workload to ensure efficient service during peak and quiet times.
• Handle cash, card transactions, and billing with accuracy.
• Ensure compliance with health & safety, data protection, and GDPR policies.
• Maintain awareness of hotel promotions, local attractions, and events to enhance guest experience.

Requirements:

• Previous experience in a receptionist or front office role within a hotel environment.
• Strong customer service and communication skills (both verbal and written).
• Proficiency in hotel booking systems - Hotsoft is an advantage
• Competent with Microsoft Office and general IT systems.
• Professional appearance and manner.
• Flexibility to work shifts

For additional information and a confidential discussion on this Front Office Supervisor position and similar opportunities contact: Sarah 056-7786631 / 086 0444833 or Sarah@optimizerecruitment.ie