Job Description

Customer Service Representative – 12-month contract

Our client, a leading manufacturing company based in Kilkenny City are currently seeking an experienced Customer Service Representative to join their team on an initial 12-month contact.

Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost.

Duties:

• Serving Customers by answering product and service questions
• Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Processes Customer Orders sent through fax, e-mail or phone.
• Contacts customers to ascertain data omitted on orders
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
• Maintains liaison with other departments for order completion
• Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
• Performs other duties as assigned by supervisor
• Is capable of using visual and spatial skills for resolving technical queries

Requirements:

• 2+ years in a similar role.
• Strong Technical customer facing experience essential.
• Demonstrates ownership and initiative capabilities
• Strong verbal and written communication skills
• Ability to deal with conflict.
• Ability to operate under pressure.
• Attention to detail in reporting and administration

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.
 
Job Ref Number: 13189
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