Job Description

Customer Service Representative (French)

Our client, a leading manufacturing company based in Kilkenny City are currently seeking an experienced French speaking Customer Service Representative to join their team.

Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost.

Duties:

• Serving Customers by answering product and service questions
• Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed
• Processes Customer Orders sent through fax, e-mail or phone.
• Contacts customers to ascertain data omitted on orders
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
• Maintains liaison with other departments for order completion
• Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
• Performs other duties as assigned by supervisor
• Is capable of using visual and spatial skills for resolving technical queries

Requirements:

• 2+ years’ experience in a similar role
• Technical customer facing experience an advantage
• Fluent French and English speaker
• Demonstrates ownership and initiative capabilities
• Strong verbal and written communication skills
• Ability to deal with conflict.
• Ability to operate under pressure.
• Attention to detail in reporting and administration

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 13183

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