Job Description

Customer Service Manager – Hardware Division

Location: West of Ireland (Santry, Dublin, and Lisburn, Co. Down.)
Reports To: Sales Manager
Employment Type: Full-Time

Lead a dynamic team and shape the customer experience for Ireland’s most trusted hardware brands

The Role

Lead and develop our Customer Service teams within the Hardware Division. You’ll ensure exceptional service across all channels, drive continuous improvement, and foster a positive, solution-focused team culture. This role combines leadership, process optimisation, and hands-on engagement with both customers and internal teams.

Key Responsibilities

• Lead, mentor, and develop Customer Service teams across multiple locations.
• Deliver excellent customer service, manage escalated issues, and build strong client relationships.
• Implement and improve service processes, systems, and procedures.
• Support Sales, Operations, Supply Chain, and Logistics to ensure timely order fulfilment.
• Analyse customer feedback and operational data to inform improvements.
• Develop training programs and promote continuous learning within the team. 

Who We’re Looking For

• Experienced leader (5+ years) with a track record in Customer Service management across multiple sites.
• Strong commercial acumen, organised, and detail-oriented.
• Excellent communication, interpersonal, and problem-solving skills.
• Emotionally intelligent, approachable, and able to motivate teams.
• Comfortable with travel, presentations, trade shows, and cross-functional collaboration. 

What We Offer

• Competitive salary and benefits.
• Opportunities for training, development, and career progression.
• Contributory pension scheme with matched employer contributions.
• Access to Employee Assistance Programme.
• Additional annual leave and enhanced maternity/paternity benefits.

Don’t miss this chance to lead, inspire, and make a real impact - Apply now and join Ireland’s trusted hardware leaders!