Job Description

The Collection Clerk/Assistant plays a vital role in the daily operations of the Dispatch and Collection Department.

This position is responsible for the accurate collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers.

Key responsibilities include operating a forklift, loading and offloading goods, verifying stock, and ensuring that all collections and dispatches are completed accurately, safely, and on time.

Duties And Responsibilities, Including but Not Limited To

• Assist the Customer Service Clerk in dealing directly with customers either by telephone, electronically or face to face
• Collect goods from the correct staging areas for dispatch.
• Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely.
• Check all outgoing goods against dispatch documents to ensure accuracy.
• Assist collection drivers with loading and securing loads for delivery to minimize damage in transit.
• Report any missing, damaged, or incorrect items to the supervisor immediately.
• Complete collection and dispatch documentation accurately and submit it as required.
• Prepare 3rd party waybills when requested.
• Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed.
• Maintain housekeeping standards in collection areas and loading bays.
• Always follow safety protocols, including correct equipment handling.
• Provide customers (internal and external) with weight and dimensions when requested.
• Assist the Customer Service Clerk with compiling and checking the weekly floor report.
• Assist the Customer Service Clerk in managing the overdue collection report and action where necessary.
• Communicate delays or collection issues to the supervisor/manager.
• Assist the Customer Service Clerk in organizing workflow to ensure orders are timeously picked and packed, and ready for collections.
• Assist the Customer Service Clerk in managing the collections department’s administration.
• Ensure collection procedures are always followed.
• Perform other reasonable duties as assigned by management.

Education and Required Skills

• Grade 12 (Matric Certificate)
• Tertiary qualification – highly beneficial
• Previous experience in a customer service department – highly beneficial
• Strong customer service orientation
• Customer-focused with the ability to deliver exceptional service
• Valid forklift license – highly beneficial
• Knowledge of customer service principles and practices (2–3 years)
• Proficiency in relevant computer applications (2–3 years)
• Understanding of administrative procedures (2–3 years)
• Strong problem analysis and problem-solving skills (2–3 years)

Skills and Personal Attributes

• Excellent interpersonal skills
• Excellent communication skills - verbal and written
• Computer literate
• Customer service orientation
• Energetic/shows initiative and can work under pressure
• Ability to consistently deliver quality service even when under pressure
• Attention to detail and accuracy
• Ability to consistently deliver quality service even when under pressure
• Team Player