Job Description

Job Overview

Our client is looking for a proactive and service-driven Technician with proven expertise in Unified Communications, Internet Connectivity, IT, and Networking. This role requires delivering high-quality remote and on-site support, resolving technical issues efficiently, and ensuring exceptional customer service. The ideal candidate will demonstrate strong technical proficiency, a hands-on approach to problem-solving, and a commitment to service excellence.

Key Responsibilities

Technical Fault Resolution

• Diagnose and troubleshoot issues related to Unified Communications, Internet Connectivity, IT, and Networking systems.
• Provide immediate remote and on-site support to resolve customer issues
• Perform hardware repairs and installations and respond to scheduled callouts.

System Support and Maintenance

• Conduct routine system checks, updates, and maintenance to ensure optimal
• Update firmware and software, verify backup systems, and implement security
• Monitor dashboards and logs to identify and address issues before they affect

Installation and Setup

• Install and set up telecommunications, networking, and IT infrastructure according to project requirements and industry standards.
• Plan, run, and manage network cabling , ensuring proper layout, secure connections, and minimal signal loss.
• Mount, install, and configure hardware such as networks cabinets ,routers, switches, access points, PBX systems, and other communication devices.
• Ensure job sites are organized, clean, and compliant with all safety standards throughout the installation process.
• Transport and manage tools, equipment, and materials efficiently to and from job
• Perform system testing and troubleshooting to verify proper installation and resolve technical issues.
• Accurately document installations, including network diagrams, cable routes, and equipment locations.
• Carry out equipment and system configuration tasks with minimal supervision.
• Adhere strictly to health and safety regulations, company policies, and industry best

Client Engagement

• Communicate with clients on-site and remotely to explain technical solutions clearly.
• Provide updates during service calls and collect feedback for ongoing improvement.
• Ensure client systems are secure, functional, and well-supported.

Documentation and Reporting

• Complete job cards accurately with time spent, tasks done, and recommendations.
• Write detailed reports on issues resolved, recurring problems, and damage findings.
• Submit weekly and monthly reports on tasks completed, system performance, and improvement suggestions.

Inventory and Resource Management

• Ensure all tools, hardware, and parts are available before callouts.
• Collect and deliver hardware or consumables and report low stock to the manager.
• Audit tools and resources monthly to ensure everything is in good condition.

Continuous Improvement and Development

• Attend meetings, training sessions, and stay updated on new technologies.
• Analyze customer feedback and performance trends to propose service Participate in strategic planning by sharing field insights and enhancement ideas.

Travel Requirements

• Travel to client sites and suppliers as needed.
• Use a reliable personal vehicle for site visits (a valid driver’s license and dependable vehicle are mandatory).

Required Qualifications and Experience

Education

• A diploma or degree in Networking, Telecommunications, or a related field is

Experience

• 3+ years of proven experience in supporting Networking and Unified Communications
• Demonstrated expertise in advanced troubleshooting of routers, switches, telecom systems, and Unified Communications platforms.

Technical Skills

• In-depth knowledge of networking protocols, including TCP/IP, VLANs, and VPNs.
• Strong experience with VoIP systems, PBX configurations, and telecom infrastructure.
• Proficiency in configuring and troubleshooting routers, switches, and wireless access
• Bonus: Experience with IT systems, Windows Server environments, and virtualization.

Certifications (Preferred)

• CCNA/CCNP or equivalent networking certifications.
• Specialized VoIP certifications or advanced telecom training.

Required Competencies

• Problem-solving and critical-thinking abilities.
• Strong communication and interpersonal skills to convey technical concepts to clients and team members.
• Ability to work independently and perform under pressure to meet deadlines and resolve issues.
• Customer-focused mindset with a dedication to service excellence.

Additional Requirements

• A valid driver’s license and reliable personal vehicle (essential).
• Availability to travel for client site visits.
• Flexibility to handle after-hours technical support when required.