Fixed Term Contract
Posted on 20 September 22 by Liam Parmenter
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level= is proud to be supporting The Premier League in their search for a Supporter Relations Executive.
The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities, and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in nearly 800m homes in 188 countries.
The Supporter Relations Executive will provide core operational, logistical and administrative support to the Supporter Relations team, to drive and implement their commitment to fan engagement. This is a varied role, collaborating closely with Policy, Communications and Business Intelligence colleagues from the Premier League and its Clubs.
Supporter Relations Executive responsibilities:
Working with the Supporter Relations team providing executive support, implementing administrative procedures and policies
Day-to-day management of general enquiries and feedback from supporters, including the Premier League's supporters enquiries inbox. Coordinating timely and helpful responses to queries from fans, liaising with colleagues around the organisation as needed
Supporting the organisation and delivery of internal and external meetings and events, including arranging meetings, preparing materials, keeping minutes and tracking actions
Maintaining and updating Premier League communication platforms, including website FAQs
Liaising with fan-facing staff and assisting with Club enquiries
Data gathering and analysis to support the department's research programme, including consultation with departmental advisory groups
Project support for fan-facing policy areas
Ability to multitask with excellent organisational skills and a commitment to teamwork
Excellent written and verbal skills
Outstanding customer services capability, with the ability to construct high quality responses
Ability to build and maintain strong working relationships with stakeholders
Ability to work under pressure and to tight deadlines
Interest in and knowledge of football
Ability to engage and communicate at all levels
Flexible hybrid-working model
Group pension scheme
Permanent health insurance
Employee assistance programme
Subsidised gym membership
Retail discounts with selected Premier League partners
The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. While all appointments are made based solely on merit, they actively encourage applications from candidates from underrepresented groups, including people from ethnically diverse backgrounds, people with disabilities, and people from the LGBTQ+ community.
To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.
We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is Wednesday 19th October 2022 at 5pm, and the deadline for submission of the work-related questions is Friday 21st October 2022 at 5pm.
Rate / Salary
Leisure and Sport
Policy & Corporate Affairs
Skills / Experience
Ability to multitask with excellent organisational skills and a commitment to teamwork; Excellent written and verbal skills; Outstanding customer services capability, with the ability to construct high quality responses
Flexible hybrid-working model; Group pension scheme; Permanent health insurance; Employee assistance programme; Life assurance