Fixed Term Contract

Supporter Relations Executive

Posted on 20 September 22 by Liam Parmenter

  • London, W2 1HQ
  • - per Annum
Logo

Powered by Tracker

Job Description

level= is proud to be supporting The Premier League in their search for a Supporter Relations Executive.

 

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities, and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in nearly 800m homes in 188 countries. 

The Supporter Relations Executive will provide core operational, logistical and administrative support to the Supporter Relations team, to drive and implement their commitment to fan engagement. This is a varied role, collaborating closely with Policy, Communications and Business Intelligence colleagues from the Premier League and its Clubs.

 

Supporter Relations Executive responsibilities:

  • Working with the Supporter Relations team providing executive support, implementing administrative procedures and policies

  • Day-to-day management of general enquiries and feedback from supporters, including the Premier League's supporters’ enquiries inbox. Coordinating timely and helpful responses to queries from fans, liaising with colleagues around the organisation as needed 

  • Supporting the organisation and delivery of internal and external meetings and events, including arranging meetings, preparing materials, keeping minutes and tracking actions

  • Maintaining and updating Premier League communication platforms, including website FAQs

  • Liaising with fan-facing staff and assisting with Club enquiries

  • Data gathering and analysis to support the department's research programme, including consultation with departmental advisory groups

  • Project support for fan-facing policy areas

     

Person Specification:

  • Ability to multitask with excellent organisational skills and a commitment to teamwork

  • Excellent written and verbal skills

  • Outstanding customer services capability, with the ability to construct high quality responses

  • Ability to build and maintain strong working relationships with stakeholders

  • Ability to work under pressure and to tight deadlines

  • Interest in and knowledge of football

  • Ability to engage and communicate at all levels

 

Benefits include:

  • Flexible hybrid-working model

  • Group pension scheme

  • Permanent health insurance

  • Employee assistance programme

  • Life assurance

  • Subsidised gym membership

  • Retail discounts with selected Premier League partners

 

The Premier League is an equal opportunities employer and welcomes applications from all sections of the community. While all appointments are made based solely on merit, they actively encourage applications from candidates from underrepresented groups, including people from ethnically diverse backgrounds, people with disabilities, and people from the LGBTQ+ community.

 

To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.

We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.

 

The closing date for applications is Wednesday 19th October 2022 at 5pm, and the deadline for submission of the work-related questions is Friday 21st October 2022 at 5pm.

 

Job Information

Rate / Salary

-

Sector

Leisure and Sport

Category

Policy & Corporate Affairs

Skills / Experience

Ability to multitask with excellent organisational skills and a commitment to teamwork; Excellent written and verbal skills; Outstanding customer services capability, with the ability to construct high quality responses

Benefits

Flexible hybrid-working model; Group pension scheme; Permanent health insurance; Employee assistance programme; Life assurance

Our Reference

PRJ-1024

Job Location