Job Description

We are seeking an experienced Workplace Services Manager to lead the delivery, performance, and continuous improvement of core workplace operations for this London based Law Firm. This role requires a hands-on leader with strong operational oversight, a commitment to service excellence, and the ability to manage multiple service lines, suppliers, and projects.

The successful candidate will bring a proven track record in facilities, Health & Safety and workplace services leadership, with the confidence to drive high standards and support business-critical initiatives including transformation projects and workplace enhancements.

Key experience required:

• Proven experience in workplace, facilities, health & safety within the legal industry is required.

• Strong track record managing both in-house teams and outsourced service providers

• Experience overseeing services such as mailroom, reprographics, records management, and floor support

• Demonstrated ability to manage supplier relationships, contracts, and service level agreements

• Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)

• Experience supporting workplace projects 

• Excellent organisational skills with the ability to manage multiple priorities and deadlines

• Strong stakeholder management and communication skills

• Experience with budgeting, cost control, and identifying service improvements