Job Description
A reputable and well-established Medical Device company is actively recruiting an Application Specialist for their team in Bahrain.Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.
The main responsibilities will include, but are not limited to:
- Provide specialist user support, including training, troubleshooting, and application guidance.
- Maintain current knowledge of products, updates, and releases, and communicate effectively to users.
- Support laboratories with validation, verification, and quality control processes.
- Resolve product complaints and application issues promptly.
- Collect and share customer feedback to improve product use and support.
- Collaborate with stakeholders to ensure successful implementation and satisfaction.
- Assist with scientific or clinical studies as needed.
- Prepare activity reports with clear follow-up actions.
- Maintain accurate records in CRM systems.
- Build and maintain relationships with laboratory stakeholders and key opinion leaders.
- Support sales teams with technical expertise during pre- and post-sales activities.
- Deliver demonstrations, evaluations, and presentations on product value.
- Contribute to tenders with technical input and workflow recommendations.
- Identify upselling and cross-selling opportunities.
- Bachelor’s degree in Medical Laboratory Science or a related field.
- Minimum of 5 years’ experience in a medical laboratory environment with strong clinical diagnostics knowledge.
- Strong technical expertise in laboratory instruments, diagnostics, and workflows.
- Demonstrated troubleshooting and problem-solving abilities with a proactive, solution-focused approach.
- Proficient communication skills in English, both written and verbal; Arabic is an advantage.
- Strong organisational skills.
- Flexibility to travel.
- Strong interpersonal skills with the ability to engage effectively with laboratory professionals and stakeholders.
- Effective presentation and training capabilities.
- Applicants should be available for face-to-face interviews in the location mentioned above.
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